Providing the products

  1. Delivery costs. Our delivery charges will be as displayed to you on our website.
  2. When we will provide the products. During the order process we will let you know when we will provide the products to you or we will contact you with an estimated delivery date, which will be within 1 week after the day on which we accept your order. 
  3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know.
  4. If you are not at home when the product is delivered. If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery.
  5. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and any further delivery costs. If we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 9.2 will apply.
  6. Your legal rights if we deliver your products late. If we miss the delivery deadline then you have the option to treat the contract as at an end if:
    1. we have refused to deliver the products; or
    2. you told us  before we accepted your order that delivery within the delivery deadline was essential.
  7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under paragraph 6.6, you can give us a new deadline for delivery, which must be reasonable.
  8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them). After that we will refund any sums you have paid to us for the cancelled products and their delivery.  If the products have been delivered to you, you must post them back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please email us at for a return label or to arrange collection.
  9. When you become responsible for the products. The product(s) will be your responsibility from the time we deliver it to the address you gave us or you collect it from us.
  10. When you own the products. You own the product(s) once we have received payment in full.
  11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    1. deal with technical problems or make minor technical changes; or
    2. update the product to reflect changes in relevant laws and regulatory requirements.
  12. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to cancel your order if we suspend it, or tell you we are going to suspend it, for a period of more than 30 days.  We will refund any sums you have paid in advance for the product.
  13. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see paragraph 11.3) and you still do not make payment within 10 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.


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