GBP

Returns

  1. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Email. Email us at chloe@morvlondon.com
    2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must either post them back to us at Unit 21, The Old Imperial Laundry, 71-73 Warriner Gardens, SW11 4XW London UK or allow us to collect them from you. Please email us at chloe@morvlondon.com for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
    3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

    1. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the cost of collection. This will be the same as our charges for standard delivery.
    2. How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop (including the removal of any tags or labels and/or any damage to the garments whatsoever). If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    4. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:
      1. your refund will be made within 14 days from the day on which we receive the product back from you;
      2. in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
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